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Ben was CEO of Nene CCG for 8 yrs. He was a Director of an acute trust and has run national improvement programmes. He is a founding director and Principal Consultant of Ockham Healthcare, which he describes as ‘a platform for change’.

Dr Jagdeesh Singh Dhaliwal leads a west Midlands practice with 15 minute appointment slots and no problems recruiting GPs.

As an increasing number of GP practices crash and burn unable to make ends meet, deal with the stress of on the day demand, keep the staff they have or recruit replacements for those doctors jumping ship, Ben Gowland set out for Walsall to find out why one small practice is bucking all the trends.

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